Website Privacy Notice | Pura Support

Who we are

PURA SUPPORT LTD is a company registered in England and Wales under company number 13456424.

Registered office: 2a Crescent West, Thornton-Cleveleys, England, FY5 1AD.

Website/privacy enquiries: support@pura-support.com .

Scope of this notice

This notice covers the public Pura Support website and information supplied when somebody contacts Pura through the website or by email.

Customer platforms, employee information, engineering records and other operational processing may be subject to separate contractual, customer-specific or service-specific privacy arrangements.

Information we may process

Only what is needed for the interaction.

The information available to Pura depends on how you use the public website and what you choose to send to us.

Contact information

Your name, business contact details, organisation, role and other details you choose to include in an enquiry.

Enquiry information

The content of messages and information needed to understand and respond to your request.

Technical information

Server and security logs may contain information such as IP address, request details, browser/user-agent information, timestamps and security events where required to operate and protect the website.

Why we use information

Purpose before collection.

Pura does not need personal information merely because the website exists. Personal information is used where there is a defined business or operational purpose.

Purpose	Typical lawful basis
Responding to an enquiry or requested discussion	Legitimate interests in responding to business enquiries and, where relevant, steps requested before entering into a contract.
Operating, maintaining and securing the public website	Legitimate interests in providing a reliable and secure business website.
Meeting legal, regulatory or evidential obligations	Legal obligation where applicable, or legitimate interests in protecting Pura's legal and business position.

Who information may be shared with

Information may be handled by service providers that support Pura's hosting, infrastructure, email, security or professional services, where required for the relevant purpose and subject to appropriate controls.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

International transfers

This public notice does not assume that every supplier or service is UK-only. Where personal information is transferred internationally, Pura must use an appropriate lawful transfer mechanism and applicable safeguards.

How long information is kept

Pura retains information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain appropriate business records, or to meet legal, contractual, security or evidential requirements.

Retention periods may therefore differ according to the information and the context in which it was supplied.

Automated decisions

The public website is not presented as making solely automated decisions about individuals that produce legal or similarly significant effects.

Your rights

Personal information remains yours.

Depending on the circumstances and lawful basis, UK data-protection law may give you rights in relation to your personal information.

Access

Ask whether Pura is processing your personal information and request access where applicable.

Correction

Ask for inaccurate or incomplete personal information to be corrected.

Erasure

Ask for deletion where the applicable legal conditions are met.

Restriction

Ask for processing to be restricted in certain circumstances.

Objection

Object to certain processing, including processing based on legitimate interests, where the law provides that right.

Other rights

Other rights, including portability or withdrawal of consent, may apply depending on how and why information is processed.

Privacy requests Contact support@pura-support.com. You also have the right to raise a concern with the UK Information Commissioner's Office where applicable.

Website notice boundary This page is deliberately limited to the public website and general enquiry context. It does not invent retention schedules, processor lists or customer-platform arrangements that have not been verified for the relevant service.